🔁 Refund and Return Policy
Effective Date: January 2025
Website: www.mnrehubservices.com
At MNR e-Hub Services, customer satisfaction is our top priority. We aim to provide transparent, reliable, and high-quality digital and physical services. This Refund & Return Policy outlines the terms under which refunds or replacements are processed for various service categories.
💻 1. Digital Services (Non-Physical Products)
Digital services include:
PAN / Passport / Startup India Registration, MSME / UDYAM / GST / EPFO Services, Domain & Hosting, Digital Marketing, Recharge & Bill Payments, and other online activations.
✅ Eligibility:
Refunds are not applicable once the digital service has been initiated, submitted, or completed, since such services are processed electronically and are non-reversible.
In case of technical error, duplicate payment, or failure to deliver the promised service, we will review and issue a refund within 5–7 business days.
✅ Refund Scenarios:
Duplicate transaction or multiple payments for the same service.
Payment deducted but service not initiated within 48 hours.
Rejection from government portal due to technical fault at our end.
⛔ Non-Refundable:
Incorrect details submitted by the user (e.g., wrong Aadhaar, PAN, or document uploads).
Delay caused by third-party or government systems.
User cancellation after the process has started.
🪪 2. PVC Card & Printing Services (Physical Products)
✅ Eligibility:
Returns or replacements are accepted only for damaged, misprinted, or defective PVC cards received.
The customer must report the issue within 48 hours of delivery, along with a clear photo/video proof.
✅ Replacement Policy:
We reprint and dispatch the corrected card free of charge after verifying the issue.
No replacement or refund for errors in customer-provided data, photo, or layout approval.
🚚 3. Physical Deliveries / Courier Shipments
All India home delivery is available through trusted partners.
Delivery delays caused by courier networks or regional restrictions are beyond our control, but we assist customers with shipment tracking and updates.
In case of non-delivery, we will investigate with the courier partner and issue either a replacement or full refund as per case.
💳 4. Payment Refund Process
Approved refunds are credited to the original payment source (UPI, card, or bank transfer) within 5–7 working days after approval.
Refunds will be notified via email or WhatsApp confirmation.
⚖️ 5. Cancellation Policy
You may cancel your order within 2 hours of placing it, provided the process or printing has not started.
Cancellation requests after initiation are not eligible for refund.
For subscription or membership cancellations, pro-rata refunds may apply based on remaining period and service usage.
💬 6. How to Request a Refund / Return
To raise a refund or replacement request, please contact:
📧 Email: mnrehubservices@gmail.com
📲 WhatsApp / Call: +91-9885023781
Include the following details:
Order ID or Transaction Number
Date of Payment
Service or Product Name
Description of the issue
Proof (screenshot / photo of defective card, if applicable)
Our team will acknowledge your request within 24 hours and resolve it within 5–7 business days.
⚠️ 7. Important Notes
Refunds and returns are processed in good faith; misuse or repeated refund requests may lead to account review or suspension.
MNR e-Hub Services reserves the right to update this policy from time to time to comply with changes in law or operational requirements.
✅ 8. Contact for Refunds / Support
MNR e-Hub Services
📍 Tirupati, Andhra Pradesh, India
📲 Call / WhatsApp: +91-9885023781
📧 Email: mnrehubservices@gmail.com
🌐 Website: www.mnrehubservices.com